Warehouse Customer Administrator

A member of the PEL Group, Controlled Environments Company (CEC) is a specialised industrial supplier and service provider to large industry. Focused on meeting the needs of those operating in critically clean and controlled environments, CEC deals with many of the world’s leading cleanroom manufacturers offering expertise, a single source for all their indirect materials requirements, and above all a superior service level.

We are looking for a Warehouse Customer Administrator to join our busy team located in our onsite warehouse, you will be expected to maintain our reputation as a company that offers excellent customer support and service at all times, interacting with customers to provide and process information in response to enquiries, concerns and requests about products and services and fulfilling customer needs to ensure excellent customer satisfaction.

Responsibilities:

• Deal with customer enquiries by phone, email, and in person
• Develop good business relationships with new and existing customers
• Deliver first class customer service
• Liaise effectively with internal team members to complete tasks and distribute information
• Increase customer satisfaction by solving problems and identifying improvement areas
• Perform various actions, reporting, and input of information on SAP and various other operating systems as required
• Compile and manage the regular communication of various reports to customers
• Take part in various stock, or goods in/ goods out, related activities

Skills and Experience:

• At least 2-3 years’ experience in a similar role
• Ability to identify customer needs and provide high level of customer service
• Confidence to discuss the benefits and features of products
• Good communication, organisational and administration skills
• Flexible and Pro-active attitude
• Ability to embrace new ideas / initiatives when they arise
• Experience of SAP or similar ERP system
• Strong Microsoft office skills such as Outlook, Excel, Powerpoint, Word

Apply for this job