Reception & Customer Support

Galway, Ireland


Reception & Customer Support – Galway

Production Equipment Europe is a leading industrial distributor supplying over 75,000 products to customers nationwide. We are currently recruiting for a Reception & Customer Support candidate, to work at our head office in Galway to play a critical role in managing our front desk and providing a supporting role to our customer support and sales team.  

Responsibilities

 

  • Answering the main-line phone, managing the call enquiries and responding to emails.
  • Receive, sort and distribute daily mail.
  • Ordering office stationery and monitoring stock.
  • Scan, file and maintain paper or electronic documents and records.
  • Develop good business relationships with new and existing customers.
  • Monitor and process web enquiries from new and existing customer base.
  • Identify opportunities to up and cross sell products as per customer requirements.
  • Inform customers on the technical benefits of our products.
  • Recognise, document and escalate customer issues or trends following appropriate communication          and escalation channels where required.
  • Stay up to date on product knowledge and keeping up to date on product material.


Skills & Experience

  • Good communication, organisational and administration skills.
  • Experience working with multinational organisations would be preferred.
  • Ability to identify customer needs and maximise sales opportunities.
  • Confidence to discuss the benefits and features of our products.
  • Good communication, organisational and administration skills.
  • Flexible and Pro-active attitude
  • Ability to embrace new ideas / initiatives when they arise
  • Ability & Desire to deliver first class customer service.


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