Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for a Project Support Administrator, to work at our Kildare location. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.
Responsibilities:
Document and distribute weekly reports, rollups and KPIs
Accurately enter data gathered by the program
Interpret data and make it presentable
Manage several different IT systems to support the on-site program
Support Project Manager to ensure high level of customer service
Liaise with the program manager daily
Retain flexibility to react to ever changing customer requirements
Recognise, document, and escalate project issues or trends
Deal with customer enquiries by phone, email and in person
Deliver first class customer service at all times
Assist with training co-ordination for new hires
Skills and Experience
At least 2-3 years’ experience in a similar role
Excellent communication, organisational and administration skills
Strong IT/systems experience
Experience working with Microsoft Office package such as Outlook, Word, Excel
Previous experience using Power BI or similar package of benefit
Confidence to discuss the project specifications with customer
Flexible and Pro-active attitude
Ability to embrace new ideas / initiatives when they arise
Ability to work under pressure in a fast-paced environment
Ability to multitask, prioritise and manage time efficiently
Must possess a very high attention to detail
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