Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for a Customer Support/Sales Specialist , to work at our office in Dublin 15. The successful candidate will play a critical role in maintaining & providing resources to important domestic and international customers.
Develop good business relationships with new and existing customers.
Processing customer purchase orders and enquiries.
Manage and process customer enquiries by both phone and email.
Increase business by maximising sales and identifying opportunities to up and cross sell products as per customer requirements.
Inform customers on the technical benefits of our products.
Work and support external sales colleagues to ensure high level of customer service.
Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required
Stay up to date on product knowledge and keeping up to date on product material.
Weekly & Monthly reporting through SAP.
Skills & Experience
Experience in a similar role.
Passion for delivering first class customer service to customers
Technical and or Production experience is a distinct advantage.
Experience working with multinational organisations would be preferred.
Ability to identify customer needs and maximise sales opportunities.
Confidence to discuss the benefits and features of our products.
Good communication, organisational and administration skills.
Flexible and Pro-active attitude
Ability to embrace new ideas / initiatives when they arise
Ability & Desire to deliver first class customer service.
Experience working with Microsoft Office package such as Outlook, Word, Excel
Previous experience using an ERP system e.g., SAP would be beneficial