Customer Support / Sales Specialist

Galway, Ireland


Production Equipment Europe is a leading industrial distributor supplying over 80,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.


Responsibilities

  • Develop good business relationships with new and existing customers.
  • Processing customer purchase orders and enquiries.
  • Manage and process customer enquiries by both phone and email.
  • Identify opportunities to up and cross sell products as per customer requirements.
  • Inform customers on the technical benefits of our products.
  • Work and support external sales colleagues to ensure high level of customer service.
  • Recognise, document and escalate customer issues or trends following appropriate communication          and escalation channels where required
  • Stay up to date on product knowledge and keeping up to date on product material.
  • Weekly & Monthly reporting through SAP


Skills & Experience

  • Experience in a similar role.
  • Technical and or Production experience is a distinct advantage.
  • Experience working with multinational organisations would be preferred.
  • Ability to identify customer needs and maximise sales opportunities.
  • Confidence to discuss the benefits and features of our products.
  • Good communication, organisational and administration skills.
  • Flexible and Pro-active attitude.
  • Ability to embrace new ideas / initiatives when they arise.
  • Ability & Desire to deliver first class customer service.

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