Production Equipment Europe is a leading industrial distributor supplying over 50,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Agent, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.
- Develop good business relationships with new and existing customers
- Manage customer enquiries by both phone and email
- Identify opportunities to up and cross sell products as per customer requirements
- Inform customers on the technical benefits of our products
- Work with employees to help the international business unit run smoothly and in accordance with laws and regulations
- Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required
- Stay up to date on product knowledge and keeping up to date on product material
- Weekly & Monthly reporting through SAP.
Skills & Experience:
- Experience in a similar role
- Technical and or Production experience is a distinct advantage
- Experience working with multinational organisations would be preferred
- Ability to identify customer needs and maximise sales opportunities
- Confidence to discuss the benefits and features of our products
- Good communication, organisational and administration skills
- Flexible and Pro-active attitude
- Ability to embrace new ideas / initiatives when they arise
- Ability & desire to deliver first class customer service.