Customer Support Administrator - Dublin 15

Dublin 15, Ireland


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Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for a Customer Support Administrator, to work at our office in Dublin 15. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.


Responsibilities

  • Develop good business relationships with new and existing customers.
  • Processing customer purchase orders and enquiries by both phone and email.
  • Manage and process customer enquiries by both phone and email.
  • Increase business by maximising sales and upselling to the customer
  • Inform customers on the technical benefits of our products.
  • Work and support external client facing colleagues to ensure high level of customer service.
  • Recognise, document, and escalate customer issues or trends following appropriate communication        and escalation channels where required.
  • Stay up to date on product knowledge and our customer offerings.
  • Weekly & Monthly reporting as required.


Skills & Experience

  • Experience working in a similar role and/or industry.
  • Passion for delivering first class customer service to customers.
  • Experience working with multinational organisations would be preferred.
  • Ability to identify customer needs and ensure customer satisfaction with every enquiry.
  • Confidence to discuss the benefits and features of our products.
  • Good communication, organisational and administration skills.
  • Ability to embrace new ideas / initiatives when they arise.
  • Flexible and Pro-active attitude.
  • Ability to identify problems before they arise and the initiative to come up with solutions.
  • Experience working with Microsoft Office package such as Outlook, Word, Excel.
  • Previous experience using an ERP system e.g., SAP would be beneficial.
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