Customer Support & Sales Specialist

Galway, Ireland


Production Equipment Europe is a leading industrial distributor supplying over 50,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Agent, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally. 

 

Responsibilities: 

  • Develop good business relationships with new and existing customers
  • Manage customer enquiries by both phone and email
  • Identify opportunities to up and cross sell products as per customer requirements
  • Inform customers on the technical benefits of our products
  • Work with employees to help the international business unit run smoothly and in accordance with laws and regulations
  • Recognise, document and escalate customer issues or trends following appropriate communication and escalation channels where required
  • Stay up to date on product knowledge and keeping up to date on product material
  • Weekly & Monthly reporting through SAP. 

   

Skills & Experience: 

  • Experience in a similar role
  • Technical and or Production experience is a distinct advantage
  • Experience working with multinational organisations would be preferred
  • Ability to identify customer needs and maximise sales opportunities
  • Confidence to discuss the benefits and features of our products
  • Good communication, organisational and administration skills
  • Flexible and Pro-active attitude
  • Ability to embrace new ideas / initiatives when they arise
  • Ability & desire to deliver first class customer service. 



Tell your friends about this position